Saved Email & Name when entering a webinar

Forum|Forum|3 years ago
February 15, 2022
2 replies
1 view

Is there a way to "force" people to enter their email and name when entering a webinar?

We hold large events via webinar and I need to see their full name on the participant's list. However, if they have clicked "save my name for future use" or whatever it says - we can see things like "The Smith Family" or "iPhone".

Is there a way to override the saved name and force them to enter a name each time they access our webinars?

TIA

EvelynF

Community Champion | Employee

Hi @Erin2022 I would recommend creating a recurring Webinar with registration where attendees register once for ALL occurrences. This way, they will use their unique link that is sent to them upon registration and will always be shown in the reporting as the full name they registered with.

I would also recommend changing the registration setting and disabling "allow attendees to join from multiple devices" so no one passes the link around and you'll have accurate reporting.

I realise you might have resolved this issue already but I hope this helped!