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Newcomer
October 19, 2021
Solved

Messaging webinar registrants

  • October 19, 2021
  • 2 replies
  • 8 views

I want to send a cancellation message to all registered on the webinar. Support sends me to zoom events but I can't see my webinar there. Is there another way of doing this? txs

    Best answer by Rupert

    Hi @DanielleAP 

     

    If you simply go to delete your Webinar, you will be prompted to send send a cancellation message to registrants.

     

     

    You could also export a registration report and send an email manually, externally, if you needed to compose something more customized.

     

    You could also send cancellations on a per-registrant basis, by cancelling individual registrations under your registrant list.

     

    Hope this helps.

     

     

     

    2 replies

    Rupert
    Community Champion | Customer
    RupertAnswer
    Community Champion | Customer
    October 19, 2021

    Hi @DanielleAP 

     

    If you simply go to delete your Webinar, you will be prompted to send send a cancellation message to registrants.

     

     

    You could also export a registration report and send an email manually, externally, if you needed to compose something more customized.

     

    You could also send cancellations on a per-registrant basis, by cancelling individual registrations under your registrant list.

     

    Hope this helps.

     

     

     

    Newcomer
    October 19, 2021

    It did, thank you so much!!

     

    Rupert
    Community Champion | Customer
    Community Champion | Customer
    October 19, 2021

    Great - and you're welcome!

    Newcomer
    October 25, 2021

    Would the cancellation message also be sent to registrants that are pending approval? Or would they need to be approved first before cancelling in order to receive the message? Thanks!