Issue Enabling Backstage Feature During Webinar Creation on Zoom | Community
Skip to main content
Newcomer
June 12, 2024
Question

Issue Enabling Backstage Feature During Webinar Creation on Zoom

  • June 12, 2024
  • 1 reply
  • 3 views

Hi everyone,

I am using Zoom Workplace Business with the Video Webinar option enabled. I am experiencing an issue with activating the Backstage feature while creating my webinars.

In my account settings, I can find and enable the Backstage option without any problem. However, when I create a new webinar or edit an existing one, I cannot find the option to enable Backstage within the webinar-specific settings.

Here are the steps I have followed:

  1. I have updated the Zoom app to the latest version available.
  2. I have verified that the Backstage option is enabled in my account's general settings.
  3. I have tried creating a new webinar and editing existing webinars, but I cannot find the Backstage option in the webinar settings.

Has anyone else encountered this issue or knows how to resolve it? Is there any step I might be missing or any specific requirement to use this feature?

Any suggestions would be greatly appreciated!

Thanks in advance for your help!

    1 reply

    Community Champion | Customer
    June 12, 2024

    Hello,


    I believe the prerequisites for enabling the Zoom Webinar Backstage are the following licences;

    • Zoom Events Unlimited license or Zoom Events Pay Per Attendee license, 
    • Zoom Sessions Unlimited or Zoom Sessions Pay Per Attendee license.

     

    Regards

    If my reply helped, don't forget to click the accept as solution button!