Capturing ASL Interpreters in a Recording of a Webinar | Community
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Newcomer
gretchen_shaw
Newcomer
July 30, 2024
Question

Capturing ASL Interpreters in a Recording of a Webinar

  • July 30, 2024
  • 2 replies
  • 0 views

Hi, my organization hosts monthly webinar sessions and provides ASL interpretation for each.

 

For years, we've been adding the ASL interpreters as panelists and pinning their videos during the presentation so that the ASL interpretation is captured in the recording.

 

With the recent changes Zoom has made to the ASL feature, this does not seem to be working any longer and I'm wondering if anyone else has run into this issue.

 

The information I have found via Zoom regarding activating and using the new ASL interpretation feature seems complicated and confusing to manage during the session (for the facilitator, interpreters and the people needed interpretation), and I have not been able to find any information about how to set up the ASL interpreters so that the ASL interpretation is captured in the recording of a webinar.

 

Are other people running into this issue? If you are offering ASL interpretation for webinars, how are you recording that ASL interpretation?

 

I welcome insight and input.

 

Thank you!

    2 replies

    C
    Community Champion | Employee
    colegs
    Community Champion | Employee
    July 30, 2024

    @gretchen_shaw - Are you saying that it used to capture the ASL Interpreter from a second interpreter window in the recording, or you used to spotlight the interpreter in the main Webinar window and that is no longer working for the recording?  I am aware of meetings having to spotlight the interpreter to get it to record since the interpreter window is recorded separately, but I have not heard about that function breaking due to any recent updates.  Before I go and validate, though, I wanted to make sure I understood the issue.

    G
    Newcomer
    gretchen_shawAuthor
    Newcomer
    July 30, 2024

    Thank you and my issue is the latter within the main webinar window. I have always added the ASL interpreters as panelists rather than through the new Interpretation option because I have always been able to capture the ASL interpretation that way within the recording. I need the ASL interpretation to be housed WITHIN the same recording (within the main webinar window), not as a separate recording. I was spotlighting the ASL interpreters and the speakers this way so anyone watching the recording would be able to see both the speaker and the ASL interpreters AND the PowerPoint presentation within the one recording, but this way no longer seems to work. I also always record to a local computer as I found out the hard way that the ASL interpretation does not show up in Cloud recordings.

     

    Thank you for your help.

    C
    Community Champion | Employee
    colegs
    Community Champion | Employee
    July 31, 2024

    Thanks @gretchen_shaw, I will try to duplicate on my system.  In the meantime, please submit a support ticket since I think this is related to the other issues that I had mentioned around meeting recordings with ASL interpreters, and the more people we get to register the issue, the more visibility it will get to be fixed.

    G
    Newcomer
    gretchen_shawAuthor
    Newcomer
    July 31, 2024

    Thank you. Is there a link you can share so I can submit a support ticket?

    C
    Community Champion | Employee
    colegs
    Community Champion | Employee
    July 31, 2024

    In your Zoom client in the upper right corner, you should see a question mark in a circle.  If you are an owner or admin on your account, you can click on it.  Otherwise, you would need the owner or and admin to click on it and select 'Zoom Support'

     

     

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