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mrc
Newcomer
May 21, 2022
Question

Account Management With Webinars

  • May 21, 2022
  • 2 replies
  • 4 views

Hello everyone!

I have just taken over the management of our Zoom account and I have a couple of questions as I am not overly familiar with the platform.

 

Our current subscription is as follows:

- Pro (9x licences)

- Webinar (500 + 1,000 + 1,000 users)

 

We use Zoom exclusively for Webinars, as we use a different solution for day-to-day meetings.

 

Questions:

1. At present, if a member of the 'webinar team' wants to run a Webinar (e.g. the 500 users one), they login to Zoom with the email address associated with the Webinar account and setup the webinar. The challenge I have is that if the 'webinar team' has 4 people and they alternate at organising webinars, they all login with the same 'shared' account which is something I don't want. How do I setup a Webinar account to be managed by multiple people, using their own individual credentials?

2. Related to point 1., is the number of licences I currently have (9) the total number of individuals I can setup in my Zoom account to manage my 3 Webinar subscriptions?

3. Can I run multiple/simultaneous Webinars using one Webinar account?

4. How do I setup people in our subscription, so that they can manage one Webinar (e.g. the 500 users one), but not the other ones?

 

I am sure more questions will come up, but I start here 🙂

 

Thank you in advance.

    2 replies

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    May 22, 2022

    Hi, @mrc –

     

    This happens a lot: someone sets up Zoom users, leaves, and someone else is asked to manage the users either without much knowledge on how to manage them, or not much info on how users are set up.  In addition, sometimes the new Admin discovers that accounts were set up in a way that is against against Zoom T&Cs.

     

     Technically speaking, sharing accounts is not permitted. Everyone who will be regularly hosting Webinars needs a webinar license add-on assigned to them. If you have 4 people regularly hosting Webinars, then you need 4 Webinar licenses, one signed to each of the 4 users. 

    There are workarounds for occasional Webinars from others. A user without a webinar license, who must be on the same organizational account as the user with the webinar license, can be designated as an Alternate Host. See this Zoom Support article for details:

    https://support.zoom.us/hc/en-us/articles/208220166-Designating-an-alternative-host

    Another helpful capability in your situation might be Scheduling Privilege – See this Zoom Support Archie for details on that:

    https://support.zoom.us/hc/en-us/articles/201362803 

    On question 2: If you have 9 users regularly scheduling Webinars, you need 9 subscriptions. You can possibly use the Alternate Host capability on occasion if some of those users only host Webinars infrequently. 

    On question 3: No. 

     

    On question 4: Licensing Zoom products can be intimidating at first. Please see this Zoom Support article for some guidance:

    https://support.zoom.us/hc/en-us/articles/115004976063 
    If you hand 10 out more Zoom user licenses, you should be on a Business account, not Pro. It’sa little more expensive each month, but you get phone support and other benefits. When you’re in a bind and need fast help, it’s worth it if your business is relying on Zoom heavily. 

      M
      Newcomer
      mrcAuthor
      Newcomer
      May 22, 2022

      Thank you @Ray_Harwood - this is useful.

       

      I am going to start by saying that I haven't gone through the Support Articles you shared, but I will shortly.

       

      If I understand correctly, if I have 5 people regularly hosting 'different types' of webinars, I need 5 licences, each one of them with a Webinar add-on. On the other hand, if I have 5 people regularly hosting webinars, however the webinars can be grouped in two categories (say, 'training' and 'events'), I need 5 licences, but only 2 webinar add-ons, with 'Alternate Host' configured. Is that correct?

       

      I will look into  Alternate Host and Scheduling Privilege capabilities in more details to learn more about them.

       

      I started reading about this last night, but I am definitely looking at upgrading from Pro to Business as we want to leverage SSO via Okta. I am assuming Business also comes with SCIM provisioning capabilities.

      M
      Newcomer
      mrcAuthor
      Newcomer
      May 22, 2022

      @Ray_Harwood - do the same principles apply if we want to upgrade the Webinar add-ons to Event add-ons?

      A
      Newcomer
      apkregular
      Newcomer
      October 29, 2022

      I want to start a zoom meating for my team member but i have no idea how i can mange it. Would you please assist for this so i can mange my all team for my website thourh zoom from any place. 

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