How to increase the conversational quality of your voice agent

Prompt your agent to properly structure API results with the following prompt and giving it examples. The benefit is (1) shorter call times and (2) naturally sounding AI and (3) easier for your caller/user to remember what was said and progress through the use case.  

Depending on the voice you use, how your API response returns and the order of operations in your prompt can impact AI’s ability to speak conversationally and quickly. 

To help the agent pronounce and understand URLs and e-mail addresses: “read back to caller like  “j o h n d o e AT example DOT com” - store as an email address like johndoe@example.com”