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R
Newcomer
rsiakisi
Newcomer
July 7, 2022
Question

Paid Subscriber Account Not Found

  • July 7, 2022
  • 1 reply
  • 0 views

Dear Support,

 

I'm a paid subscriber and have been enjoying the  professional service for the past one (1) year. I did my renewal this year for another 12 months and I've been using the account to login and scheduled meetings. Over the last two (2) months, some unknown things happen and my account was deleted. I attempted to logon and I was prompted to create a new account with the Basic Plan.

 

What happen to my paid active account which is re-subscribed this year ?

 

Please assist.

    1 reply

    M
    Community Champion | Employee
    Mr_Zoomtastic
    Community Champion | Employee
    July 7, 2022

    Hi @rsiakisi,

     

    Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.



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