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A
Newcomer
Afonso
Newcomer
March 23, 2022
Question

Mic and Camera not working on Zoom APP

  • March 23, 2022
  • 2 replies
  • 0 views

Hello guys,

We are having a problem in my company where some people that just got new laptops aren't able to use the mic and camera on the app, it works in everything else, it works even on zoom in the browser,  but it just doesn't on the app, any solutions ? There was another discussion that I saw recently where the solution was to upgrade to windows 11 (which we don't want to do that for now).

 

Best Regards

    2 replies

    IP-Man
    Community Champion | Employee
    IP-Man
    Community Champion | Employee
    March 23, 2022

    @Afonso , you might want to try to upgrade Mic/Camera drivers of the laptop and see if that resolves the issue for some users.

     

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    A
    Newcomer
    AfonsoAuthor
    Newcomer
    March 24, 2022

    Good morning, 

    We tried that and it still doesn't work, I think it has something to do with windows updates.

    R
    Newcomer
    RonZ
    Newcomer
    July 31, 2022

    New HP Laptop Windows 11, mic test with Zoom 64bit had no response.  Windows mic test worked though.  Permissions and privacy all set correctly.  Uninstalled Zoom and installed Zoom 32bit - mic works fine.  Uninstalled Zoom 32bit and reinstalled 64bit - mic now works fine.  Uninstalled and reinstalled 64bit - mic still works.  

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