Chat with Intro | Community
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Newcomer
Sugi_g
Newcomer
September 17, 2025
Question

Chat with Intro

  • September 17, 2025
  • 1 reply
  • 0 views

Is there a way where we can trigger a predefined template when we start a conversation with any person or team. When a Support team member pings a person, it should throw a template " I am XXXX from XXXX team " and that XXXX team is critical need to be highlighted as "Critical Response team" .Is this possible?

1 reply

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
September 17, 2025

Welcome to the Zoom Community, @Sugi_g.

 

I don't know of any way to do this in the existing Zoom Workplace app.

 

If this is super-critical, and you have developers on board, you could possibly create a custom Zoom app from the SDK that would do this. 

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