Newcomer

Question

Chat is GONE!?

Forum|Forum|4 years ago
August 12, 2021
12 replies
0 views

This is a pain, can't message anyone can't even get to my colleagues. Just because I'm a basic user? Come on Zoom! You can't do this to free accounts 😞 Please reply and help me find a solution PLEASE! Am very sad 😞

R

rsorrell

Newcomer

Easy, buy a license or have all your users switch to something else like Facebook messenger

stephanie_ross

Employee

HI @Dylan what version of the client are you running?

-Stephanie

DylanAuthor

Newcomer

@stephanie_ross I am running Zoom on the latest current version, this is it:

August 12, 2021 version 5.7.5 (939)

Bort

Employee

@Dylan Are you the owner of a Basic account, or a Basic user on a larger paid account? If you're a Basic user on a paid account, it could be that your account admin disabled the use of chat for you and others.

DylanAuthor

Newcomer

@Bort Yes, I am indeed the owner of the account. Chat is still not there after the "august 12th update" 😞

R

rn-zm

Community Manager

Hey @Dylan, just ensure that this is enabled here and the permissions are correctly set.

Also, after enabling or if it was already enabled, its also enabled here

Should see something like this in your settings.

P-S

Newcomer

Are you using a free account?

DylanAuthor

Newcomer

Yes, I am indeed a free user

P-S

Newcomer

By doing this steps you will be able to update latest version.

Sign in to Zoom desktop client.
Click your profile picture then click Check for Updates.

If there is a newer version, Zoom will download and install it.

C

Carinaチャイ

Newcomer

The very same thing happened to me!!! Anyone please solve this problem it is a real pain and I am unable to join any meetings because i=of this issue

Zoom_Master

Newcomer

Easy boy easy... don't be like the cheetah after a deer... i m also a basic user this isn't zoom's fault

DylanAuthor

Newcomer

Me: am so sad, I cannot even message anyone I have added on Zoom.

Zoom: hmm... we'll try to fix that for you right after I do something else...

Me: dies of disappointment unexpectedly...

Zoom: okay... we're all done... now what was it you wanted us to do for you again?

Me: 😶

C

Carinaチャイ

Newcomer

what do you mean? Iｒｅａｌｌｙ　wanna fix my problem. Also, fyi I am a online student and this effects the way I study so I suggest zoom to fix it for me as soon as possible

Zoom_Master

Newcomer

which chat do you mean?

A B

DylanAuthor

Newcomer

B, as in the one in the Zoom application home-screen

Zoom_Master

Newcomer

ok... why don't you restart your computer?

Zoom_Master

Newcomer

I hope this helps you both out

C

Carinaチャイ

Newcomer

umm, fyi, it's still not working

J

j0xaf

Newcomer

For me the same - no chat in Tab "Chat" in main app window; zoom client 5.8.0.16 on linux, installed via snap. This happened since the snap was upgraded 3 days ago 😞

I'm a basic user on a paid larger account.