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StephenTrooper
Newcomer
August 12, 2025
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Chat History not found

  • August 12, 2025
  • 2 replies
  • 30 views

I know there are a lot of questions about chat history, so apologies for adding yet another! However, I haven't found a scenario equivalent to mine, so I'm hoping someone can help.

 

Around an hour ago I ended a meeting but then realised I'd forgotten to manually save the meeting chat. Not to worry, I thought, I've set the chat to save automatically: "Viewers can see the chat" was switched on in Account Settings.

 

However, when I try to access the chat history (Account Management > Reports > User activity reports), I find no chat history.

 

What am I missing? 

1. Can I retrieve the chat from this morning's meeting?

2. If not, what else needs to be set for chats to save automatically?

 

My Zoom app was on v6.4.12 during the meeting, although it's just flagged it wants to update to v 6.5.9.

 

Many thanks

 

    Best answer by KhatC

    Hi @StephenTrooper, welcome to Zoom Community! The  "Viewers can see the chat" in Account Settings refers to chat being seen when watching a cloud recording. Unfortunately, it seems you won't be able to retrieve the chat from that meeting. Prior to your succeeding meetings, please ensure that "Meeting chat - Auto-save" is enabled. This automatically save chat messages to a local file on the host's computer when the meeting ends. You can enable this for all users in your account via Account Settings or if you only need this setting for yourself, you can enable it on the user level by going to Personal > Settings > Meeting > In Meeting (Basic) in the web portal. For more information, check out this support article. I hope this helps and if it does, please mark my comment as "accepted solution."

    2 replies

    K
    Employee
    KhatCAnswer
    Employee
    August 12, 2025

    Hi @StephenTrooper, welcome to Zoom Community! The  "Viewers can see the chat" in Account Settings refers to chat being seen when watching a cloud recording. Unfortunately, it seems you won't be able to retrieve the chat from that meeting. Prior to your succeeding meetings, please ensure that "Meeting chat - Auto-save" is enabled. This automatically save chat messages to a local file on the host's computer when the meeting ends. You can enable this for all users in your account via Account Settings or if you only need this setting for yourself, you can enable it on the user level by going to Personal > Settings > Meeting > In Meeting (Basic) in the web portal. For more information, check out this support article. I hope this helps and if it does, please mark my comment as "accepted solution."

    MGSR
    Community Manager
    MGSR
    Community Manager
    August 21, 2025

    Hi @StephenTrooper! I wanted to let you know that I’ve marked @KhatC's response as the accepted solution, as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.

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