Account debited but subscription has not started | Community
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Newcomer
July 24, 2022
Question

Account debited but subscription has not started

  • July 24, 2022
  • 1 reply
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  • Hi , I was trying to subscribe a yearly pack . My account got debited but the subscription has not started . Not able to reach zoom billing team , they are not responding  

    1 reply

    Ray_Harwood
    Community Super Champion | Customer
    Community Super Champion | Customer
    July 24, 2022

    Hi, @Parth242002,


    You need to assign your newly purchased license to your user account. See this web page for assistance:
    https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License 

    Follow these steps taken from the article:
    Sign in to the Zoom web portal.

    1. Click User Management, then Users.
    2. Locate or search for the user who you want to assign a license. There will likely only be your single account – click your account
    3. Click Edit at the end of the user row. This will open a window.
    4. Choose the User Type to assign, selecting “Licensed”.
    5. After choosing the User Type, use the drop down to select the license. There should be an indication that you have 1 available user license. Click that.
      (Optional) Assign add-ons by checking the boxes for the add-on. You will not likely have any add-ons, so skip this step.
    6. Click Save.

    The license is now applied to the user (you) and you can use it immediately.