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how to solve new whiteboard problem

jennyoon
Newcomer
Newcomer

Hello~

when i sharing new whiteboard with my student,

student can't find drawing pencil bar..

how to solve this?

 

 

5 REPLIES 5

Palmer
Zoom Employee
Zoom Employee

@jennyoon @Abhig - The issue might be due to sharing settings. Can you take a picture of the share sheet under the share button? Looks something like this... 

Palmer_0-1707153488809.png

Also, are you sharing the whiteboard in or out of a meeting?

Bonitaowens
Newcomer
Newcomer

Having the same issue. I am sharing inside a meeting. Ive tried everything!

@Bonitaowens - can you check your account settings to see if external sharing is enabled? 

Palmer_0-1707237157782.png

 

 

jennyoon
Newcomer
Newcomer

when i sharing whiteboard, it mention like this

'The owner of the whiteboard only allows sharing with users within the same organization.'

@jennyoon - Are you able to change the "external users can be invited" option? 

Palmer_1-1707237241791.png