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M
Newcomer
mom31257
Newcomer
January 19, 2022
Question

Zoom Crashing when sharing screen or whiteboard

  • January 19, 2022
  • 1 reply
  • 0 views

Suddenly, I am having trouble with my meetings crashing and kicking me out when I try to share the whiteboard or computer screen. It seems to happen more in the morning meetings than later in the day. The chat bot says to update Windows, but I don't want to update to Windows 11. I tried deleting Zoom Client and reinstalling it, but it is still happening. Does anyone have advice for me? 

      1 reply

      R
      Community Manager
      rn-zm
      Community Manager
      March 29, 2022

      Hi @mom31257, do you have any of the following enabled in your Zoom client settings > Share Screen (some of these options are advanced > advanced 

       

      Enable or disable the following that may be increasing hardware acceleration and bandwidth usage: 

      - 'optimize for video clip'

      - 'Use Hardware acceleration to optimize video sharing"

      - 'Use TCP Connection for screen sharing'

       

      More info on Managing advanced screen sharing settings

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