Writing on Whiteboard Disappears on iPad but not on Mac

[swright28]

A new problem has come up just in the last couple of days that I have had no problems with previously. While using Zoom to tutor, I use both my MacBook and iPad. The iPad is for writing on the Zoom whiteboard. For some reason, when I write on the whiteboard on my iPad, I can see what I am writing until I lift my Apple Pencil at which point what I wrote disappears on my iPad but is visible on my MacBook and for everyone else in the meeting (including my student). As you can imagine, it is quite difficult to write on the whiteboard with my iPad when I cannot see what I have already written. Has anyone experienced this? How can I fix this?

I have tried deleting and reinstalling the Zoom app on my iPad, following and unfollowing the creator of the whiteboard, and creating the whiteboard on both my MacBook and on my iPad. None of these have helped.

[mpaterno]

Hi @swright28, sorry to hear you're facing these issues. Are you still facing the issue of your strokes disappearing? If so, I'm happy to take a look at your environment over a meeting. Looking forward to hearing back.

Thanks,

Whiteboard Product Team

[lniu001]

I have the same problem

[swright28]

I am still having this issue. Would we be able to set up a meeting?

[elainespst]

What is the fix for this issue? 

[lniu001]

I have the same problem. Sure we can set up a Zoom meeting to fix it. My email is ***********, please send me a link and time.

Thanks

lniu001

[elainespst]

I am having exactly this problem. Didn't used to do this. What is the fix? I've restarted both. I've checked every setting. I've tried everything that was recommended on the web.

[swright28]

That was exactly my same scenario. Unfortunately, the only fix for me was buying a new iPad. What iPad do you have currently?

[elainespst]

It's about 5 years old, don't have it at hand, but I'm now pretty sure you've give me the answer.

[EchoZhao]

hi @swright28 Can you please share a video about this issue?