Whiteboard "Something went wrong" | Community
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Newcomer
January 15, 2025
Question

Whiteboard "Something went wrong"

  • January 15, 2025
  • 1 reply
  • 1 view

Whiteboard refuses to open as shown on the picture. Restarting and reinstalling Zoom doesn't help.

    1 reply

    MGSR
    Community Manager
    Community Manager
    January 30, 2025

    Hello @Apfel,

    Welcome to the Zoom Community! We're glad to have you here. 

    I'm sorry for the late response and the inconvenience.

    To troubleshoot issues with the Zoom Whiteboard feature, you can follow these steps:
    1. Ensure that the Whiteboard feature is enabled for your account.
    2. Verify if you have the necessary permissions to access the Whiteboard.
    3. Check the meeting settings to see if the host has disabled Whiteboard for meeting participants.
    4. Update your Zoom application to the latest version to avoid compatibility issues.
    5. Clear your browser's cache and cookies, as these can sometimes cause display problems.

    Please let us know if you need further assistance.