Whiteboard clearing as I switch between whiteboard and zoom meeting

Forum|Forum|1 year ago
March 19, 2024
3 replies
0 views

In the past, I could switch between full screen zoom meeting, and the whiteboard, and what I put not he whiteboard would stay on the whiteboard as I switched back and forth. Now, each time I leave the whiteboard and return the it sets up a new whiteboard.

I do see that I can select an 'existing whiteboard' and that act of doing that each time as I switch back and forth multiple times during a meeting is an extra step I'd prefer not to take.

Any helpful thoughts on returning to how it was?

N

Nikki_Kaul

Employee

Hi @EyourE thank you for reaching out! When you say switching between a full screen zoom meeting and the whiteboard, do you mean switching between screen sharing in the meeting and a whiteboard that was already open? If I am misunderstanding anything, please feel free to attach a screen recording here of your entire flow so that I can see and hopefully help you. Thanks!

E

EyourEAuthor

Newcomer

Hi, thank you very much for responding. I'm not sure I explained it very well. In the past, I would switch in and out of screen share to the whiteboard, and each time I returned to the whiteboard it would be the same as when I left it. Now, it is blank when I return.

I did see that I can choose which whiteboard to return to, but I'd prefer to skip that step if/when possible.

I'll see about making a video.

F

FlexLiu

Employee

Hi EyourE, because we are using "new whiteboard" now. In classic whiteboard, we will keep the whiteboard content when you back from the meeting, but in new whiteboard, we will create a new whiteboard everytime you share it. I think this does seem somewhat unreasonable and easy to use, will discuss with our team to make our new whiteboard to be consistent with classic whiteboard. If you think "keep content" is very important in this case, you can go to the meeting settings "https://zoom.us/profile/setting" to find "whiteboard (classic)" setting, then uncheck the "use whiteboard by default if available" to keep using classic whiteboard" as screenshot below. Regarding this issue, we will find a suitable solution as soon as possible.

A

ADayley

Newcomer

This fix is important to me, too.

What features are we missing from classic whiteboard because new whiteboard doesn't retain information?

R

rikazkhan

Newcomer

Hi, thank you very much for responding. I'm not sure I explained it very well. In the past, I would switch in and out of screen share to the whiteboard, and each time I returned to the whiteboard it would be the same as when I left it. Now, it is blank when I return.

F

FlexLiu

Employee

Yes, I think the inconsistency lies in the behavior between the new whiteboard and the classic whiteboard. Our team will discuss about it and find a best solution.

Getting Started

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded