Whiteboard activates but clients cannot see what is on it. | Community
Skip to main content
Newcomer
June 5, 2023
Question

Whiteboard activates but clients cannot see what is on it.

  • June 5, 2023
  • 3 replies
  • 1 view

Anyone had this problem? When I us the whiteboard since the most recent upgrade, clients cannot see what I am writing on it which is a bit of an inconvenience to sy

    3 replies

    Community Manager
    June 12, 2023

    Hi @Mindsmith could you please confirm which version of Zoom you're referring to when you say the Zoom whiteboard isn't writing down information for your participants? Looking at past support cases, I am not seeing any issues around this thus far. 

    Newcomer
    June 21, 2023

    I do have the same issue today. Many of the participants not able to see what I'm sharing. 

    What I shared as:

     

    What they see

     

    Newcomer
    June 21, 2023

    Having the same issue when I uploaded a pdf to a whiteboard.  Shared whiteboard but pdf was not seen by participants.