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Whiteboard Sharing

Forum|Forum|2 years ago
January 31, 2023
6 replies
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Hello. I am having trouble emailing a whiteboard. When I type in an email address (@yahoo.com, for example) and click 'Share', I am given a prompt that reads: "___(my name)____________ has disabled collaboration with users outside your organization". What does this mean and how can I email/share my whiteboard with users? I've attached a screenshot for reference. Thank you!

Best answer by StephenNewton

@hstewart107

The setting to for an Admin to enable / disable sharing with an external organization is found:

Admin > Account Management > Account Settings > [Whiteboard] Tab > Whiteboard Cloud Sharing (section). In that section there are two options:

* Only users in the same organization
* Allow sharing with anyone with a Zoom account (same organization and external orgs)

... you would want that second option checked to allow external sharing.

Note: the board owner can still disable sharing externally through the board settings.

See this article for more information:
https://support.zoom.us/hc/en-us/articles/15301061390093-Enabling-or-disabling-whiteboard-cloud-sharing

Hope that helps.

Z

ZoomBulla

Newcomer

@hstewart107 Your Zoom Admin has configured your account for share the Whiteboard within your organization only in the whiteboard account settings. This prevents users from sharing sensitive content with external persons. If you are not using a managed business, education account and have access to the account settings you can enable sharing with everyone.

H

hstewart107Author

Newcomer

Thank you, ZoomBulla, for your thoughtful explanation of sharing the Whiteboard within an organization. I am the Zoom Admin for the account. How do I adjust the account settings so I can enable sharing with everyone? Thank you, again!

F

FinchZoomer

Newcomer

Yes, How do we enable sharing with everyone???

M

MKS

Newcomer

I have the same issue and this is really frustrating! I am the owner and I cannot share. I even upgraded the product! Can someone help? I did all what was said and I am still NOT able to share. Thx

¨

F

Frank_TB

Community Champion | Customer

Hello,

Whiteboard cloud sharing enables users to share their whiteboards only with users within their organization, or to include users from outside their organization. Account owners and administrators can enable or disable this option for user groups, or for the entire account.

Regards

H

hstewart107Author

Newcomer

Thank you for your wisdom! I checked my account settings by following the directions given by StephenNewton (see above thread)

Community Champion | Zoom Employee. Is it true that only Zoom members can receive and open a whiteboard sent from an Admin? I use Zoom with lots of clients that don't have a Zoom account. How can I send them saved Whiteboards from a meeting we have together?

Thank you for your help!

StephenNewton

Community Champion | Employee

@hstewart107,

That is true - outside of a meeting a user needs to be logged into Zoom to ensure that the board is only be accessed by those it was meant to be shared with. (It doesn't have to be a paid account, but the user still needs to be signed into Zoom.)

Hope that helps!

-Stephen

S

Siri653

Newcomer

I have followed the instructions, changed the settings, logged out and back in, and the settings say I can share the Whiteboards. But when I go to do so, I still get this error message: "Board owner has disabled collaboration with users outside your organization." How do I fix this?

StephenNewton

Community Champion | Employee

Hello @Siri653 if you're seeing that message that means the board owner has turned off external sharing for that specific board.

The board owner (or the co-owner) needs to click the "Share" button on the whiteboard and make sure the "External users can be invited" is selected. Hope this helps.

S

Stickies

Newcomer

Thank you Stephen. I want to believe. I have pursued all checkboxes revealed in this thread.

1. I cannot get past the "User is external to the organization."

2. And, if I just send the link the external user gets error message that they need to request access.

Any more tricks to try?

thanks in advance.

StephenNewton

Community Champion | Employee

@StephenNewton, thanks so much, very kind of you to dig in here with me.

I have sent along your suggestion to the far end, and I have a ticket into zoom support.

Should there be shareable news that is beneficial, I'll report back to this thread.

@StickiesThanks! Good luck!

K

karinc

Newcomer

It won't let me click the external users can be invited. I must say, this is unbelievably frustrating. I thought the whiteboard was pretty nifty but this sharing business just makes me want to never use a whiteboard again.

S

strangel00p

Newcomer

yup, same problem here. 🥺

@StephenNewton

StephenNewton

Community Champion | Employee

Hello @strangel00p

Sorry you're encountering a sharing issue.

So this message is indicating the Org Admin has disabled external sharing. If you are the Org Admin, you can change that setting, otherwise you'll need to get in contact with someone in your organization that has the appropriate permissions.

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