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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Whiteboard Error

EstelaW
Newcomer
Newcomer

‎2023-08-16 04:39 PM

I used to be able to use it. All of a sudden I a cannot because I keep getting an error. I pay for zoom (do not have the free version). I have called customer support several times only to be placed on hold and I end up hanging up because no one ever answers. I am have been on hold for 38 minutes currently.

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5 REPLIES 5

EchoZhao
Zoom Employee
Zoom Employee

‎2023-08-17 02:53 AM

hi @EstelaW Can you help with a more detailed description of what to reproduce? Solved after reload?

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EstelaW
Newcomer
Newcomer
In response to EchoZhao

‎2023-08-17 09:48 AM

I am sorry I did not make myself clear...The error happens when I try to share my screen. I get an error message and asks to try again. This continues to happen over and over. 

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EchoZhao
Zoom Employee
Zoom Employee
In response to EstelaW

‎2023-08-17 05:47 PM - edited ‎2023-08-17 05:48 PM

hi @EstelaW 

can you share the error screenshot with me?

DonnellRogahn
Newcomer
Newcomer

‎2023-09-12 02:56 AM - edited ‎2023-09-20 04:41 AM

Any update? I am also facing the same issue and I want to get rid of them. That is why I am looking for 

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EchoZhao
Zoom Employee
Zoom Employee

‎2023-09-12 03:13 AM

hi @DonnellRogahn do you have the same issue?

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