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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Whiteboard AI problem (Zoom AI Companion)

ceng74
Newcomer
Newcomer

‎2025-04-28 09:48 AM

I can't use AI on the Zoom whiteboard I created before becoming a premium user. It says upgrade your plan. I upgraded my plan today 🙂 I can use AI on documents but I still can't use it on whiteboards. It still says upgrade your plan for whiteboards. And it doesn't use AI on the new ones I create either. Locked!

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2 REPLIES 2

AlexMa581
Zoom Employee
Zoom Employee

‎2025-05-01 02:54 PM

Hi @ceng74 ,

Wondering could you use other Pro whiteboard feature. for example, private mode? Just want to check if all pro features are disenabled for your whiteboard or only AI.

AlexMa581_0-1746136403926.png

 

alexma
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mpaterno
Zoom Employee
Zoom Employee

‎2025-06-02 11:56 AM

Hi @ceng74 , we recently updated our access policies. Let us know if you still have issues accessing AI features in Whiteboard!

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