White screen instead of whiteboard interface

[MrWoon]

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EN
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Hello! I have Manjaro Linux 23, kernel 6.6.19-1-MANJARO. I downloaded Zoom for arch linux. When someone launches Whiteboard in a conference, a simple white screen is shown instead. Controls do not appear. I couldn’t find an answer on the Internet, so I decided to write here.
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RU
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Здравствуйте! У меня Manjaro Linux 23, ядро 6.6.19-1-MANJARO. Я скачал Zoom для arch linux. Когда в конференции кто-то запускает Whiteboard, вместо него показывается просто белый экран. Элементов управление не появляется. В интернете ответа не нашёл, решил написать сюда. Буду рад за помощь!

[PG_TW]

I have the same issue, Linux Mint 21.3 Cinnamon.
Zoom chatbot no help with this.

Did you solve the problem?

[AlisonOwO]

@MrWoon @PG_TW 

We have checked the issue on MANJARO that works fine. It could potentially be related to a webview crash or a network proxy issue...  Could you tell about the client version you are using? we will track this 

[Alex_00]

@AlisonOwO I have the same issue on Nobara Linux 6.10.3 (Wayland), with Zoom Workplace v6.2.3 (2056). When someone share the whiteboard, I first see only a white screen and all controls disappear as well, and later I saw error 300004 and can't interact with the interface even though it shows again (I have screenshots but not sure how I can share them).

Is there anything I can do or test to help with troubleshooting and resolution?

[MGSR]

Hello @Alex_00,

Welcome to the Zoom Community! We're glad to have you here.

I'm sorry for the late response, I just want to follow up if this issue has been resolved for you?

If it has not been resolved yet, kindly submit a ticket to our technical team that will help with the logs needed to solve the issue.

Thank you and have a good day.