Newcomer

Question

System thinks I have reached 3 whiteboard limit but I only have 2 whiteboards

Forum|Forum|1 year ago
February 7, 2024
4 replies
3 views

I started working with whiteboards today. I created two whiteboards and would like to create a third, however the system says I already have reached my 3-whiteboard limit. I only see two whiteboards on the "All Whiteboards" list, and I checked the trash but there's nothing there. I would attach a screenshot here, but apparently I don't have permission to upload images. Any suggestions for how I can resolve this issue?

Managing Saved Whiteboards

P

Palmer

Employee

Hi @HarperDelSol ! Thank you for bringing this up. Our team is looking into the issue now!

S

SJMvideo

Newcomer

This was a month ago Palmer! Any reply. I have a similar issue. I am paying for Zoom whiteboards. I have Pro account. My 3rd whiteboard is locked! I'm being asked to upgrade to get access to it. I'm already paying for whiteboards. What am I paying for? If this is broken I want a refund for my past year's subscription for something I can't use.

P

Palmer

Employee

Hi @SJMvideo , sorry for the late reply. Team is currently looking to the issue, might have something to do with the number of whiteboards created vs active. If you are paying for a whiteboard add-on or whiteboard plus addon then you should have access to unlimited whiteboards which is an issue we can look into immediately. Can you verify your license under your profile page?

C

Counsellor

Newcomer

I also have the same issue - my dashboard says I have reached the 3 whiteboard limit. How do I remedy? Thank you.

Zoom-3-whiteboard.pdf

P

Palmer

Employee

Thank you for sending an image @Counsellor ! We are still looking into the issue and will reply with an update shortly!

M

mnez

Newcomer

@Palmer what was the update? @Counsellor, were you able to remedy and were you happy with Zoom's support?

M

mnez

Newcomer

Clearly this is a systemic problem if so many of us are having it. I am having the same issue (see images below). Please advise. I hope Zoom stops gaslighting us into thinking it's a one-off issue and we did something wrong. Is it that hard to ensure someone has 3 Whiteboards? I'm exhausted by the responsive problem solving by Zoom. I'm sure I'm not the only one.

I reached out to tech support who worked on it for a month, told me it'd be fixed by mid-November, and then on Friday told me it would't be remedied until January 24th, 2025! Are you kidding me? This is ongoing theft, not providing me what I paid for. I've lost a client because I couldn't facilitate effectively without the Whiteboard. Zoom, what are you going to do about this?

M

mnez

Newcomer

@zoom @HarperDelSol Any response here to having my pay for months for a service I can't fully use?

S

SJMvideo

Newcomer

Interestingly enough, it appears that I have 3 actually functioning white boards now. I went to play around with them when a friend wanted to diagram something for me and I discovered 3 accessible white boards. I haven't done anything. And it's clear that I haven't really needed them.

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