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2025-07-06 06:37 AM
I'm trying to transition my tutoring business to Zoom, but have been stopped cold by the whiteboard. Zoom's native whiteboard crashes when I load it up with multi-page PDFs, and their support have told me this is expected behavior. Using either Miro or Mural as integrated apps could work, but the normal touchpad controls are disabled (zoom in/out, specifically), making them too inconvenient to use. Zoom support has confirmed that this, too, is expected behavior.
It's all adding up to a deal-breaker for me. Is anyone else having a similar experience? And if so, how are you coping?
2025-07-18 10:16 AM
hi @barncro , developer for the PDF upload feature in Zoom Whiteboard here 👋
Could you share the OS & OS version that you are running the app on, as well as an example PDF file that causes the app to crash here? That'd be helpful to have some sample data for reproducing and fixing the issue. Thanks!