Participant video not showing when sharing whiteboard with new Zoom update | Community
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Newcomer
April 24, 2024
Question

Participant video not showing when sharing whiteboard with new Zoom update

  • April 24, 2024
  • 11 replies
  • 1 view

As of today, April 24, 2024, when sharing the WhiteBoard, I can no longer see the participant video. I have been using Zoom for years and I have not had this issue until today. I can see the participant video when I am not sharing the WhiteBoard. However, if the WhiteBoard is being shared, the only video I see is the host video. Does anyone have any suggestions? Thank you.

11 replies

Newcomer
July 23, 2024

I am so frustrated with Zoom, they keep making changes to the whiteboard, that are not for the better.  I can no longer see my client’s image (again) when using the whiteboard which is essential when working as a therapist.  It’s also gone back to the grid whiteboard which I hate, I just want the classic whiteboard back!  How do I do this, help?  I am not going to stay with zoom as a result of these constant updates.

Newcomer
February 5, 2025

I’m also a tutor, and I am SO frustrated with the whiteboard changes. I tried to solve this problem by logging on with my phone, where hopefully I could see my student’s video, and would use my ipad as the whiteboard. But my phone will NOT let me see participants’ videos… ONLY the whiteboard! Has anybody at zoom every used these functions? Do they know what they’re for?? Stop “fixing” what ain’t broke!