When I go to share a whiteboard with them after a tutorialI get the following message "Board owner has disabled collaboration with users outside your organization."
It is necessary to enter the zoom portal (www.zoom.us) go to the "settings" section and then to the "Whiteboards" section, being here you can configure the preferences for the use of your whiteboard with the participants in your session.
I'm having the exact same issue. Does anyone have the answer to this, please? I need to sort this urgently for a workshop tomorrow. Thanks in advance for any help 🙂
Please take a look at this response I put here where the settings for controlling access to whiteboards are found in the admin settings. If you're in the owner of the account, you should able to adjust these settings, otherwise you'll need to contact your account admin: