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New Whiteboard won't work for me. Anyone else having this issue?

Lakiran
Newcomer
Newcomer

‎2022-04-20 12:02 AM

I get the following message when I try to use it

 

You are not entitled to meeting service. Please contact the administrator.

 

The problem is I am the owner of the account so there isn't an administrator.  I can't find any option to fix it and I was wondering if anyone else is having this issue?

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1 REPLY 1

ommatinn
Zoom Employee
Zoom Employee

‎2022-04-20 01:29 AM

Hey @Lakiran 

 

Please check below

 
  • Free and Pro accounts are limited to 3 Whiteboards and Business+ accounts have unlimited Whiteboards.
  • Zoom Whiteboard Add-Ons may be purchased for non Business+ accounts to increase the limitation.

 

Please check according to your plan, if you have the plan and still have this error I recommend checking the settings for the whiteboard.
https://support.zoom.us/hc/en-us/articles/4410916881421-Getting-Started-with-Zoom-Whiteboard

ommatinn_0-1650443150157.png
If still didn't work, please uninstall your Zoom client app, and reinstall it.
 
Thanks,
OM