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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Lost all text on whiteboard after updating software from 5.12.9 to 5.13.7

GavinHarte
Newcomer
Newcomer

‎2023-02-09 02:21 AM

For various reasons! I am still using Mac OS 10.14.6.

I had a workshop yesterday using zoom 5.12.9 and built a whiteboard – see the image with text below.

After I realised I needed to upgrade Zoom. Did that today to 5.13.7

Now this is how my whiteboard looks - see the image with no text below.

Also I can no longer input text to a whiteboard.

Any suggestions?

Preview file
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Preview file
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AlexMa581
Zoom Employee
Zoom Employee

‎2025-04-14 07:11 PM

Hi @GavinHarte ,

Sorry about the inconvenience. This should be fixed now. If you’re still encountering issues, let me know, and I’d be happy to help further!

alexma
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