Lost all text on whiteboard after updating software from 5.12.9 to 5.13.7 | Community
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Newcomer
February 9, 2023
Question

Lost all text on whiteboard after updating software from 5.12.9 to 5.13.7

  • February 9, 2023
  • 1 reply
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For various reasons! I am still using Mac OS 10.14.6.

I had a workshop yesterday using zoom 5.12.9 and built a whiteboard – see the image with text below.

After I realised I needed to upgrade Zoom. Did that today to 5.13.7

Now this is how my whiteboard looks - see the image with no text below.

Also I can no longer input text to a whiteboard.

Any suggestions?

    1 reply

    AlexMa581
    Employee
    Employee
    April 15, 2025

    Hi @GavinHarte ,

    Sorry about the inconvenience. This should be fixed now. If you’re still encountering issues, let me know, and I’d be happy to help further!