Issues with the New Zoom Toolbar in Whiteboard on PC | Community
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Newcomer
freebie73
Newcomer
October 14, 2023
Question

Issues with the New Zoom Toolbar in Whiteboard on PC

  • October 14, 2023
  • 14 replies
  • 2 views

I am struggling with the updates to Zoom that happened yesterday. I have a PC and use the whiteboard all the time.  The new toolbar is now located on the left side. My first issue is that I cant seem to drag it any where else.

Secondly, when I click on the pencil, the option box appears. But the box will not go away. It should disappear when i start drawing but it doesn't. I stopped the "share" and the option box was still on my screen over top of a web page. The only way I could get it to go away was to end the meeting.

 

Also the eraser is SUPER SENSITIVE.  I go to erase something and other items disappear. This is really annoying. I then have to redraw the parts that disappear. Very unprofessional when working with a client. Please fix the eraser issues!

 

I couldn't for the life of me figure out how to submit a ticket. I have the $15.99/month plan so I can't talk to a live representative. If its true that I can submit a ticket, then make it easier to find how to do so. Thank you.

    14 replies

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    S
    Newcomer
    S_kaur
    Newcomer
    November 7, 2023

    The new update has fixed the eraser and the dialog box issues. The toolbar placement issue remains though 

    T
    Newcomer
    td78
    Newcomer
    November 11, 2023

    I've had the same problems with the super sensitive eraser.  I was unable to download older versions as advised here.  So I removed my current version on my Macbook Air and downloaded Zoom again from the Zoom website.  Perhaps they fixed it more recently as the eraser finally works!

    J
    Newcomer
    jddins
    Newcomer
    November 16, 2023

    Yep.  Same problems here with this new toolbar-eraser erases things all over the place I don't want erased.  The previous one was so much better.  Zoom, PLEASE bring back the previous toolbar.  This one is pathetic.

      P
      Employee
      Palmer
      Employee
      November 22, 2023

      Hello! I'm a product manager from the Zoom Whiteboard & Annotation team. Thank you for your feedback! We reviewed your comments and wanted to share the following:

      • Eraser is too sensitive - This bug was fixed in 5.16.5. If it persists please let us know!
      • Pen flyout remaining open - We were unable to reproduce this issue. Does it still happen on your client? If so what version are you are?
      • Toolbar stuck to left side of screen  - There is an option to dock or freely place the toolbar under the more options. We are reverting this setting default back to free placement in our next Client release 5.17
      • Toolbar does not remember where you left it - We are going to remember toolbar placement in our next client release 5.17
      • Control desktop applications while annotations are active - You can switch to the pointer tool to interact with your desktop while annotating, however we are starting some investigations to make this a more seamless & intuitive experience in the first quarter of next year!

      Once again, thank you for your feedback and sorry for the slow response. 

      -Palmer

        M
        Newcomer
        marioalmonte
        Newcomer
        December 1, 2023

        Hello Palmer,

         

        I'm reaching out regarding the recent issues with the Zoom Whiteboard toolbar. Like many others in this thread, we are experiencing a significant problem where our students can no longer see the toolbar at all.

         

        Previously, it was visible on the left side of the screen, but now it has completely disappeared for participants, while still being visible to the host.

         

        To address this, we have taken several steps:

        1. We verified that user permissions had not been altered and confirmed that participants have annotation permissions enabled.
        2. Additionally, for a teacher who heavily relies on this whiteboard functionality, we upgraded to the "Zoom Whiteboard" plan, hoping it would resolve the issue. Unfortunately, there has been no change, and we are unsure if this upgrade was necessary.

         

        We are using Zoom version 5.16.10 (26186) on Windows 10 and 11 systems for both hosts and participants.

         

        We are seeking any advice or solutions that might help us restore the whiteboard toolbar for our participants. It's crucial for our teaching process, and its absence is severely impacting our classes. If you have any suggestions or have encountered similar issues, your input would be greatly appreciated.

         

        Thank you for your time and assistance.

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