Issues with the New Zoom Toolbar in Whiteboard on PC

Forum|Forum|2 years ago
October 14, 2023
14 replies
1 view

I am struggling with the updates to Zoom that happened yesterday. I have a PC and use the whiteboard all the time. The new toolbar is now located on the left side. My first issue is that I cant seem to drag it any where else.

Secondly, when I click on the pencil, the option box appears. But the box will not go away. It should disappear when i start drawing but it doesn't. I stopped the "share" and the option box was still on my screen over top of a web page. The only way I could get it to go away was to end the meeting.

Also the eraser is SUPER SENSITIVE. I go to erase something and other items disappear. This is really annoying. I then have to redraw the parts that disappear. Very unprofessional when working with a client. Please fix the eraser issues!

I couldn't for the life of me figure out how to submit a ticket. I have the $15.99/month plan so I can't talk to a live representative. If its true that I can submit a ticket, then make it easier to find how to do so. Thank you.

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S

S_kaur

Newcomer

The new update has fixed the eraser and the dialog box issues. The toolbar placement issue remains though

T

td78

Newcomer

I've had the same problems with the super sensitive eraser. I was unable to download older versions as advised here. So I removed my current version on my Macbook Air and downloaded Zoom again from the Zoom website. Perhaps they fixed it more recently as the eraser finally works!

J

jddins

Newcomer

Yep. Same problems here with this new toolbar-eraser erases things all over the place I don't want erased. The previous one was so much better. Zoom, PLEASE bring back the previous toolbar. This one is pathetic.

P

Palmer

Employee

Hello! I'm a product manager from the Zoom Whiteboard & Annotation team. Thank you for your feedback! We reviewed your comments and wanted to share the following:

Eraser is too sensitive - This bug was fixed in 5.16.5. If it persists please let us know!
Pen flyout remaining open - We were unable to reproduce this issue. Does it still happen on your client? If so what version are you are?
Toolbar stuck to left side of screen - There is an option to dock or freely place the toolbar under the more options. We are reverting this setting default back to free placement in our next Client release 5.17
Toolbar does not remember where you left it - We are going to remember toolbar placement in our next client release 5.17
Control desktop applications while annotations are active - You can switch to the pointer tool to interact with your desktop while annotating, however we are starting some investigations to make this a more seamless & intuitive experience in the first quarter of next year!

Once again, thank you for your feedback and sorry for the slow response.

-Palmer

L

L722_2

Newcomer

My clients are leaving Zoom - that was the final "fix" last week because it's not working. I have two remaining clients using Zoom. We had to find something else that would give us the basic successful functioning and connections we needed without weekly issues during the meetings. It's disappointing because the new products don't work as well. But it is what it is. I'd rather keep clients and leave Zoom than try to stay with Zoom and lose my remaining clients. We truly rely on the connections it was providing. So a "future" release will no longer resolve these issues, especially when they weren't "broken" in the first place.

Had Zoom allowed us to work off a previous install - as I had successfully done for a few weeks to a month, then I could have stayed. But I was required with a forced update to take a new version again.

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