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A
Newcomer
AnneOF
Newcomer
June 17, 2023
Solved

I want participants to edit whiteboard

  • June 17, 2023
  • 2 replies
  • 0 views

Hi,

When I share a whiteboard to the participants (meeting), they can't edit it. They can only watch it.

I check the settings and allowed participants to share and so on.
But there is a setting which is in gray and maybe it is in connection with my problem (see screenshots).

 

Can you help me ?
I have a Zoom One Pro.

Thanks in advance

Best answer by BakerHe

Your setting is correct.

 

Could you please check if participants'  zoom client version higher than 5.13.5 

If version lower than 5.13.5,  participants can only view the whiteboard, can't edit it.

 

Checking the Zoom version number doc: 

https://support.zoom.us/hc/en-us/articles/201362393-Checking-the-Zoom-version-number

2 replies

BakerHe
Community Champion | Employee
BakerHeAnswer
Community Champion | Employee
June 20, 2023

Your setting is correct.

 

Could you please check if participants'  zoom client version higher than 5.13.5 

If version lower than 5.13.5,  participants can only view the whiteboard, can't edit it.

 

Checking the Zoom version number doc: 

https://support.zoom.us/hc/en-us/articles/201362393-Checking-the-Zoom-version-number

    A
    Newcomer
    AnneOFAuthor
    Newcomer
    June 20, 2023

    I BakerHe,

     

    Thanks for your reply. I finally found that it was because of the old version of Zoom and computer.
    You are right.

     

    Thanks for your help.

      L
      Newcomer
      LaTiiicher
      Newcomer
      December 11, 2023

      Hi! I'm running into the same problem, but I have the 5.16.10 version. Can anyone help?

        P
        Newcomer
        Pea_Bee_Eightch
        Newcomer
        December 27, 2023

        I found a solution that worked but now I cannot find the link to it. Here is what I did: Home/Admin/Account Management/Whiteboard (NOT Whiteboard Management; use right arrow to find Whiteboard tab)/[Make sure all options are toggled on]. "Allow whiteboards to be saved to cloud" was off and when I turned it on, invitees were able once again to access their tool menu and edit. Default must have changed during last update or something.

         

          L
          Newcomer
          LaTiiicher
          Newcomer
          January 5, 2024

          Thank you! That works for me too!!

           

          Ali

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