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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

How to fix Zoom whiteboard annotations not showing live in recordings

reffittr
Newcomer
Newcomer

‎2024-03-19 09:50 AM

I've been encountering a specific issue with Zoom whiteboard during my recorded tutoring sessions, and I'm hoping to find some guidance or a solution here. During the live session, everything seems to work fine, but when watching the recording, the annotations made by the tutor aren't visible until they move to a new text box. At that point, all the previous annotations suddenly become visible

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2 REPLIES 2

Nikki_Kaul
Zoom Employee
Zoom Employee

‎2024-03-20 04:05 PM

Hi @reffittr would you mind sharing a recording with us so that we can investigate? Thanks!

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LJSPENCER14
Newcomer
Newcomer
In response to Nikki_Kaul

‎2024-09-05 08:26 PM

Here is an example of what happened to me....It all showed up live, nothing is on the recording at first, but suddenly it appeared for a while, and then at the end it is not showing up again on the recording but it was there live.  

Title: Linda Spencer's Personal Meeting Room
Date: Sep 5, 2024 6:13 PM Mountain Time (US and Canada)

Recording-2(41 MB)
https://nmsu.zoom.us/rec/play/CmKcaTwRtUGJFBBpPSFZJv9HqO4qM8ZY2RzN7nbG3mY1A5LOvsmOBdengHySvV6mB7IldI...

 

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