Graphics Pen Not working on Zoom Whiteboard

Forum|Forum|3 years ago
July 25, 2022
6 replies
0 views

After the recent upgrade (!) my graphics pen keeps missing pen strokes when using the zoom whiteboard -doesn't happen with any other applications so is a zoom issue.

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Debbieteo

Newcomer

Me too. Zoom support tries and trying to help. However issue not yet resolved. We tried zoomclean, uninstall, older version, change pen, reinstall pen driver, etc. All does not work

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ghphercules

Newcomer

me too. any solution on this? frustrated on this bug as i need to use tablet pen in zoom whiteboard almost everyday.

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Debbieteo

Newcomer

As a temporary measure, i downloaded Epic Pen app in order to write on screen. Works nearly as well as zoom annotate function.

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shamelonline

Newcomer

I have the same issue and i tried multiple graphic tablets and nothing changed

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washer

Newcomer

I am very relieved others are seeing this issue. It started for me with the upgrade a few weeks ago. I reported it here but there were no replies.

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dilan_nxtgen

Newcomer

Try disabling Windows ink option in drawing pad driver software. Huion/XP-Pen/Wacom software have that option.

Windows ink is a interface to communicate between stylus/drawing pad with drawing software( whiteboard) through Windows. Zoom might be messed up when using windows ink functions with new version.

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happychappy2b

Newcomer

Thank you. I did some digging through the huion settings panel and finally found a box that was ticked for 'Windows Ink' I unticked it and behold the behaviour of missing strokes was gone....I am no longer frustrated but I am grateful!

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happychappy2b

Newcomer

Me too I'm afraid. I have updated device driver and the pen works brilliantly in all applications other than ZOOM. It is very frustrating as I use the pen in every zoom meeting every day.

My graphics device is Huion Tablet and pen.