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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Cannot switch on a classic whiteboard

putevskaya_k
Newcomer
Newcomer

‎2024-04-05 02:04 PM

Hello! I have already read lots of articles and instructions how to switch on a classic whiteboard but it doesn't work for me. don't send me the same steps which mentioned in articles because they are not helpful      Also, I have already unchecked that box but still not working. Thanks in advance. 

Topics:
5 REPLIES 5

jss28
Explorer
Explorer

‎2024-04-25 07:07 AM

You are not alone. I have the same problem. I've tried all the recommended steps (which did work in the past) but they don't now i.e. unchecking the Whiteboard box in settings Meetings (Basic). The wording and instructions are ambiguous about unchecking/disabling. A step-by-step instruction on how to ENABLE the Classic whiteboard is needed. The Classic version is far superior for 1:1 tuition than the current version. There should be a straightforward choice. An unambiguous sentence like: "If you want to use the Classic Whiteboard select this box" would be very helpful. Thank you.

 

CHEEBEES
Newcomer
Newcomer
In response to jss28

‎2024-04-29 07:11 AM

Agree. and no one is there to help. this is like wasting the subscription.

jss28
Explorer
Explorer
In response to CHEEBEES

‎2024-04-29 10:33 AM

Very good point - I was forgetting we’re paying for this service! Come on Zoom sort this out please, your clients really like the Classic Whiteboard…hear our pleas or we’re off! 

tyq
Newcomer
Newcomer

‎2024-05-18 07:48 PM

I am having the same problem too! Followed all steps, toggle on and off, followed all step-by-steps, saving the settings, changing all the variations of toggling on and off AND IT STILL DOES NOT WORK. 

And there is no one in Zoom customer service that can help us all out. Yet, we're paying for a service that DOES NOT work...

CRM
Newcomer
Newcomer

‎2024-07-09 04:45 PM

My classic whiteboard disappeared this week and even though I have followed all the steps and keep clicking on make classic my default it does not work.  I have to choose it every time.  Zoom --any fixes yet?  Worst customer service ever!