Can't access Whiteboard templates

[Mamaki51]

Hi,

I've used templates in Whiteboards before and had no trouble.

Now, however, when I click on a template from the template list, it will show for a second or two, and then the template feature will disappear. If I click on the template icon in the toolbar, the icon turns blue but nothing happens. I have to log off and log back in, but the same thing happens.

I've just downloaded an update and tried again in a new window. But nothing changes.

I'm using Mozilla Firefox, and cleared my zoom.us cache.

Thanks for your help on this!

Mamaki

[Jana1121]

I cannot access any whiteboards at this time. All whiteboard stopped working around 7:45 PM CST. I cannot open a new or existing whiteboard on Google Chrome. I restarted my computer and that did not resolve the issue. 

[clc2000]

Thought it was because of my adblocker that the whiteboards aren't functional. I get the same thing as @Mamaki51, screen shows for about a second then just a big white box.