zoom sharing webinar and videos

[Tara8]

my zoom share hasn't been working the last few weeks. I teach with a webinar and video and it gets stuck and when the video is being share, the viewers can hear the video but the video isn't playing along.  I pay for a premium zoom account and it's quite frustrating for me and my clients. Please help. 

[Ray_Harwood]

Hi, @Tara8,

Not much information here to go on, so a few questions to help us troubleshoot:

• Is this happening with just one video that’s being played in each Webinar, or are there multiple videos involved?
• What is the file type of your files?
• Are you on Windows or Mac or Linux?
• What version of the Zoom client is installed?
• Can you log into Zoom on another computer and play those files with success?

 Hopefully some additional information will help us find a solution. 

[Tara8]

Hi Ray. This happens anytime I am playing a video. I have shared these videos for years, this started as mentioned a few weeks ago. I am on a Mac Pro. I have a Zoom One Pro account. 

[Ray_Harwood]

Sorry, Tara, there's no real information you've shared that will help me troubleshoot why you are having issues.

I recommend that you contact Zoom Support by entering a Support Ticket here:

Support Ticket entry: https://support.zoom.us/hc/en-us/requests/new