audio is working on browser but not on desktop client

[heatheathe]

hi i need help, my zoom audio is working on browser but when i download the client and use the client, when i join the meeting using computer audio it does not work. When i click on testing, i can see the bar moving but no sound comes out. 

[Frank_TB]

Hello,

Perhaps this Zoom support article will be of some assistance?

Troubleshooting Zoom audio issues

https://support.zoom.us/hc/en-us/articles/7302459648397-Troubleshooting-audio-issues 

Regards

If my reply helped, don't forget to click the accept as solution button!

[heatheathe]

I have tried all the steps below: 

• Make sure that you have downloaded the latest version.
• Uninstall the app, then download and reinstall it.
• Check for any available operating system updates.
• Clear cache and cookies from the settings.
• Restart your browser or device.

BUT it is still not working if i download the app