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approved registrations are not showing up

rcase
Newcomer
Newcomer

‎2022-05-31 07:36 AM

I've set up a test webinar and successfully registered two test users.  One with a Comcast email address and one with a Gmail address.  Both were automatically approved.  The link to add the webinar to my Google calendar worked.  However, the registration report only shows the Comcast user as registered.  The Gmail user is NOT listed at all.  Why is this happening and how do I fix it?

1 REPLY 1

DanaCSM
Zoom Employee
Zoom Employee

‎2022-09-02 02:11 PM

Hi there, 

sorry to hear about this. I can imagine that must have raised some questions. For issues such as these, I'd highly recommend reaching out to our Technical Support Team for any future issues like these at hand. You can open a ticket here anytime you like : https://support.zoom.us/hc/en-us/requests/new

Best regards,

Dana

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