Zoom webinar panelists going into attendees section for practice session | Community
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K
Newcomer
KimberleyS2024
Newcomer
November 4, 2024
Question

Zoom webinar panelists going into attendees section for practice session

  • November 4, 2024
  • 3 replies
  • 0 views

Hi everyone,

 

An issue that has arisen today - I'm hosting lots of upcoming events and was running some of the technical rehearsals today with some of the panelists but none of them were able to join the practice session as they were going into the attendees list. Help! It worked for one when I deleted their original link and sent them a new panellists one but I don't want to have to do this for all of the other panelists.

 

Many thanks,

 

Kimberley

    3 replies

    YaBoiB
    Community Champion | Employee
    YaBoiB
    Community Champion | Employee
    November 4, 2024

    Hello @KimberleyS2024, 

     

     I have seen this before, and it is usually when an attendee is sharing the join link with a panelist. Make sure that every panelist sends you the email address that they are going to join the event with. The join link for a panelist is associated with the email address of the person you are sending it to. I would also ask the panelist if they are signed into Zoom, so, lets say that you are signed into the chrome web browser under your personal email, and you get the join link that way. If your chrome browser is the only email address that we see, we will assume that this is the address that you are wanting to use. So, that could throw the system off. Try that and report back to me and if that is not it we can look deeper into the issue, but more times than not in my experience, that has been it. 

     

    I can share this thread with some real events pro's and see if they agree with me. I am not an events specialists, but I do know this platform pretty well. 

     

     

    K
    Newcomer
    KimberleyS2024Author
    Newcomer
    November 4, 2024

    Thanks for this - they were joining with their own individual invites so all a bit strange!

     

    DeniseLahat
    Community Champion | Customer
    DeniseLahat
    Community Champion | Customer
    November 4, 2024

    Are you sure they have the correct link?  Did you RESEND them their panelist links?

    K
    Newcomer
    KimberleyS2024Author
    Newcomer
    November 4, 2024

    Hi Denise, I did RESEND their link and then it still wasn't working so sent them a new panellist link and that worked. Another person joined and went to attendee and then they logged out and back in again and they joined as a panellist. It's the first time it's happened before so worrying ahead of the events. I've got more tech rehearsals tomorrow so I'll see what happens there as it's a different event.

    DeniseLahat
    Community Champion | Customer
    DeniseLahat
    Community Champion | Customer
    November 4, 2024

    strange indeed.  i have not seen this issue before.  Are you using regular Zoom Webinar or Zoom Sessions?

    K
    Newcomer
    KimberleyS2024Author
    Newcomer
    November 4, 2024

    Thank you both - when I start the practice sessions it opens in Zoom Workplace (it updated today before the rehearsals). 

     

    I've just done a support ticket as well.

     

    C
    Newcomer
    ColleenM1
    Newcomer
    May 7, 2025

    Did anything ever come of this support request?  I had the same issue happen to me today.

    K
    Newcomer
    KimberleyS2024Author
    Newcomer
    May 9, 2025

    It was a bit of trial and error but seemed to be an issue if they were not signed in using the same email address as sent on their invite. Luckily, I had no issues after the tech rehearsals so if they could use their link for that, it worked fine for them for the actual event

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