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Zoom Webinar / HubSpot integration returning "rate limited" error

Wlevine
Newcomer
Newcomer

We have a Zoom webinar account set up and integrated to HubSpot. This integration has worked in the past with few issues. The HubSpot workflow we have set up for our latest webinar is running, but returning the following error "Action failed because HubSpot is being rate limited by the connected app, but will retry soon."

We did just put up a new website and while I was testing the website this weekend, the number of form submissions that would trigger this workflow were less than 10 (no other API calls to Zoom).

 

HubSpot support told us to wait to see if it cleared on its own. After 24 hours I retested and got the same error. Any ideas?

5 REPLIES 5

FSSimon
Explorer
Explorer

Getting this same error but I only did 1 registration as a test. I get 5000-7000 registrations per webinar so I'm worried that they may not get registered via integration.

arolfplc
Newcomer
Newcomer

I am experiencing this same issue when testing a workflow for webinar registration. I'm worried that if there are multiple registrations open that people won't be able to register. 

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hello @arolfplc! The "rate limited" error when integrating Zoom Webinar with HubSpot is addressed by improved rate limit handling in recent updates. The system now processes data syncs between HubSpot and Zoom Events more efficiently, reducing the likelihood of rate limit errors during integration.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?

ACCA
Newcomer
Newcomer

Has anybody gotten a resolution to this? I just did the integration as well and I'm getting that message. Shouldn't be this difficult.

zooooomer
Newcomer
Newcomer

I am trying to just manually add a single HubSpot Contact through a Workflow to the Zoom webinar and I get this error say that I am exceeding the rate limit. How can this be? This doesn't sound like a rate limit improvement.