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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Webinar subscription ended, need to reinstate but have lost my saved webinars

PHINZ
Newcomer
Newcomer

I had bought the webinar addon for one month to host a webinar.  We were holding another one 3 months later so I had not paid for the months in between.  I didn't realise I would lose all the webinar settings that I had made for the one in the future (now 2 weeks away).   We are a charity who are only just starting into offering webinars.  They won't be every month and the webinar add on is quite expensive for us. 
*Does anyone know the best way to set this up?  Is there a pay per month of use option or are we just locked into having to pay for the months we are inactive?

*Does anyone know if when I pay again for the subscription if I will get back any of the previous webinars logged as we now have people signed up to a webinar that may not exist and that will take a lot of back-tracking!

 

Thank you

2 REPLIES 2

DeniseLahat
Community Champion | Customer
Community Champion | Customer

you should see your old webinars once you renew your subscription

Denise Lahat
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juditalma
Newcomer
Newcomer

Hello we have a similar problem. our subscription ended, but we scheduled a webinar for the future, and had already people registered. can we get those registrations back? do we need to set up the webinar once again?