Video Playback Issues During Webinars

[shio]

Dear Zoom Support Team,

I am experiencing a recurring issue with video playback during our webinars and would greatly appreciate your assistance in resolving this problem.

Issue Description:

• In our last 5-6 webinars, we have encountered consistent video playback interruptions.
• The issue occurs approximately 1 hour and 20-25 minutes into a 2-hour video.
• The video freezes at this point, although the play button remains in the "playing" state.
• This problem has occurred consistently in multiple webinars.

Additional Information:

• When reviewing the video after the webinar, it plays through the problematic section without any issues.
• I have investigated potential webinar settings that might cause this but have not found any relevant options.

Request: Could you please provide guidance on how to resolve this issue? I would appreciate any troubleshooting steps or potential solutions you can offer.

Thank you for your time and assistance in this matter.

Best regards

[evanfarr]

I have almost the exact same issue, except for my playback, the audio stops yet the video continues. I have to end the playback, restart it from the beginning, and then fast forward to roughly the point where it froze.