Transcription for webinars?

[ASCDigital]

     Hi,

I am trying to locate my VTT  file for webinar transcription; However, when I go into my account and look at the recordings, I only see the speaker/shared speaker view and audio-only files. Additionally, I clicked on them to play and I did not see a right side-bar with the transcription as the Zoom support entry says. Can anyone help identify where these files may be or, if transcription only applies to Zoom meetings?

I am currently on the paid, 500 attendee webinar plan. Images are attached to help visualize my issue.

Thanks.

[Rupert]

Hi @ASCDigital 

Were the transcriptions visible during the Webinar itself, when it was happening?
 

[ASCDigital]

Hi @Rupert 

The transcriptions were not visible during the webinar.

[Rupert]

Hi @ASCDigital 

It may be that they were not enabled for/during that Webinar then.

[DeniseLahat]

you need to actually press "Enable Live Transcription" in the meeting in order to generate the file.