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The buttons for sound sharing and video clip optimization are impossible to click

KICS1
Newcomer
Newcomer

‎2024-02-28 10:20 PM

When attempting to conduct the webinar, the buttons for sound sharing and video clip optimization were unresponsive when attempting to share the screen or video.
The checkboxes for these features did not register any clicks.
I attempted to troubleshoot the issue by trying on a different computer, but the problem persisted.
In a hurry, I purchased the webinar on another account and set it up with the same configurations, and this time the sound sharing button worked.
 
I have searched online for similar issues, but I couldn't find any instances where the sound sharing button was completely unresponsive.
Additionally, I have thoroughly checked Zoom account settings and webinar configurations, but I couldn't identify any relevant settings that might explain this behavior.
 
Do anybody know why i cannot share the sound????????????????
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