Production Studio recording view flashes the mute audio symbol at random times

Forum|Forum|1 year ago
March 6, 2024
1 reply
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We recorded a Zoom Event with Production Studio scenes. The video includes random flashes throughout. When we freeze-framed them, it's a full-frame picture of a white "mute audio" symbol with black background, This reduces the quality of the video post-session attendees.

Anyone know what is causing this and how we can avoid it? is this a bug with how Zoom captures video?

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Ray_Harwood

Community Super Champion | Customer

Hi, @JetCanada.

This is a known issue which I believe Zoom has in the pipeline, but I don’t expect an update real soon. This is probably a pretty technical issue, given how Production Studio works internally. My freeze-frame view looks different than yours though, with black frames followed by partial fill-in over a few frames.

See this Zoom Clip I made that shows what I experienced from a Session in November 2023:

https://zoom.us/clips/share/tvi8IoSupOnPXb-0GWTDuFLQi27baY18ApF94xR-O1LR_W_HGcreAu88oWk84tTVQjj3_Iy6JGAuj7daAf-Ud6Bv.fILA-94CEn-zZlRj