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Janetk1
Newcomer
March 18, 2022
Question

Paid Webinar Account but Asked to Upgrade From Free

  • March 18, 2022
  • 1 reply
  • 0 views

I have a paid webinar account (monthly) but the webinar page shows a warning at the top: "Your free trial will expire in 5 days and you will lose your scheduled webinars and relevant reports. Upgrade now to a paid plan to keep using webinar features." Why is the warning there if it's a paid plan and not a free trial?

    1 reply

    crchan123
    Employee
    crchan123
    Employee
    June 30, 2022

    Hi @Janetk1, please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

    They will be able to assist you in resolving your situation. When you open a ticket, please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

    If this helps, don't forget to mark the Accept as Solution button below!

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