Not receiving my 'send me a preview email' | Community
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CMB1991
Newcomer
October 4, 2022
Question

Not receiving my 'send me a preview email'

  • October 4, 2022
  • 2 replies
  • 0 views

Good afternoon - I need your assistance. I am setting up our next webinar and on the bottom of the page where I typically select SEND ME A PREVIEW EMAIL so that I can see the email that attendees will receive when they register - I am not receiving it. I have logged out, come back in and resend - three times. Nothing.

 

Please help.

 

Thank you

Carmen

    2 replies

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    October 5, 2022

    Hi, @CMB1991,

     

    While it might not be much help, take a look at this Zoom Support article:

    https://support.zoom.us/hc/en-us/articles/360032808951-Not-receiving-emails-from-Zoom

    I’m assuming you are the account owner and are checking the email associated with the account. (Sorry – just have to cover the basics, since we know some people share accounts with others,)

     

    Beyond that, I don’t have any other guidance for you, other than to submit a Support Ticket to Zoom Staff:

    https://support.zoom.us/hc/en-us/requests/new 

    ChrisO
    Participant
    ChrisO
    Participant
    October 5, 2022

    Hi CMB1991,

     

    The "send me a preview" button uses Javascript. It is possible your web browser is blocking that functionality. Check to ensure you have allowed the Zoom site to run JS.

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.