My video thumbnail is not showing up in my webinar recordings
Greetings all. When I record my webinars to the cloud, my video is not showing up in the corner. I've tried both of these settings. What am I doing wrong? I'd appreciate any direction.
Greetings all. When I record my webinars to the cloud, my video is not showing up in the corner. I've tried both of these settings. What am I doing wrong? I'd appreciate any direction.
Hi @plohnes thank you for your post here on the Zoom Community! Can you please double check something by signing into the Zoom portal and under the "Personal" section click on Settings

Then the "Recording" tab at the top, and just double check that your settings are correct, especially the "Record thumbnails when sharing" setting

If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the discussion. Thank you!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.