Messaging webinar registrants

[DanielleAP]

I want to send a cancellation message to all registered on the webinar. Support sends me to zoom events but I can't see my webinar there. Is there another way of doing this? txs

[Rupert · Accepted solution]

Hi @DanielleAP 

If you simply go to delete your Webinar, you will be prompted to send send a cancellation message to registrants.

You could also export a registration report and send an email manually, externally, if you needed to compose something more customized.

You could also send cancellations on a per-registrant basis, by cancelling individual registrations under your registrant list.

Hope this helps.

[DanielleAP]

It did, thank you so much!!

[Rupert]

Great - and you're welcome!

[sahenderson]

Would the cancellation message also be sent to registrants that are pending approval? Or would they need to be approved first before cancelling in order to receive the message? Thanks!